Privacy Policy

Privacy Policy

Last Updated: August 2026

At E11 Store, accessible at https://e11store.ae, one of our main priorities is the privacy of our visitors. This Privacy Policy explains what information we collect, how we use it, and the rights you have in relation to your personal data.

If you have questions or require further information about this policy, please contact us at info@e11store.ae.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regard to the information they share or that we collect. It does not apply to information collected offline or via channels other than this website.

Consent

By using our website, you consent to this Privacy Policy and agree to its terms.

Information We Collect

The personal information we ask you to provide, and the reasons for collecting it, will be made clear at the point of collection.

  • If you contact us directly, we may receive your name, email address, phone number, message contents, and any attachments you choose to send.
  • When you register for an account, we may ask for your name, company name, address, email address, and telephone number.
  • When you place an order, we collect the information necessary to process and fulfil your purchase.

How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our website and services
  • Process and fulfil your orders
  • Improve, personalise, and expand our website
  • Understand and analyse how you use our website
  • Communicate with you regarding your orders, account, and customer service
  • Send marketing and promotional communications (where you have opted in)
  • Detect and prevent fraud

Log Files

E11 Store follows standard practice in using log files. These record visitor activity including IP addresses, browser type, Internet Service Provider (ISP), date and time stamps, referring and exit pages, and number of clicks. This data is used for analysing trends, administering the site, and gathering demographic information. It is not linked to personally identifiable information.

Cookies and Third-Party Services

Our website uses cookies and similar technologies. Third-party services we use — including payment processors, analytics platforms, and marketing tools — may also place cookies on your browser. These are used to measure the effectiveness of services and personalise your experience.

E11 Store does not have access to or control over third-party cookies. You can disable cookies through your browser settings; please refer to your browser’s help documentation for instructions.

Third-Party Privacy Policies

This Privacy Policy applies solely to E11 Store. Third-party services linked from our website have their own privacy policies, which we encourage you to review. We are not responsible for the content or practices of third-party sites.

Your Data Protection Rights

In accordance with applicable data protection legislation, including the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL) and the EU General Data Protection Regulation (GDPR) where applicable, you have the following rights:

  • Right to Access — You may request a copy of the personal data we hold about you.
  • Right to Rectification — You may request that we correct inaccurate or incomplete personal data.
  • Right to Erasure — You may request that we delete your personal data, subject to certain conditions.
  • Right to Restrict Processing — You may request that we limit how we use your personal data, subject to certain conditions.
  • Right to Object — You may object to our processing of your personal data, subject to certain conditions.
  • Right to Data Portability — You may request that we transfer your data to another organisation or directly to you, subject to certain conditions.
  • Right to Withdraw Consent — Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us. We will respond within 30 days.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable regulations. The “Last Updated” date at the top of this page will reflect any revisions. We encourage you to review this page periodically.

Contact Us

For questions about this Privacy Policy, to exercise your data rights, or to make a complaint, please contact us: