All
FreeStyle Libre 2 Plus
Q: “Can the FreeStyle Libre 2 Plus be used by children?”
The FreeStyle Libre 2 Plus Flash Glucose Monitoring System Sensor (‘Sensor’), when used with a compatible device, is indicated for measuring interstitial fluid glucose levels in people (age 2 and older) with diabetes mellitus, including pregnant women. The Sensor and compatible device are designed to replace blood glucose testing in the self-management of diabetes, including dosing of insulin. of age. The indication for children (age 2 - 12) is limited to those who are supervised by a caregiver who is at least 18 years of age. The caregiver is responsible for managing or assisting the child to manage the Sensor and compatible device and also for interpreting or assisting the child to interpret Sensor glucose readings.
Q: “Does the FreeStyle Libe 2 Plus need to be calibrated?”
No, the FreeStyle Libre 2 Plus sensor is calibrated during the manufacturing process so you don't have to. The sensor is activated by scanning and then, after a 1 hour warm up period, it starts to record glucose readings.
Products & Authenticity
Q: “Are products from E11 Store genuine?”
Yes, E11 Store guarantees 100% genuine products sourced directly from trusted manufacturers and authorized distributors.
Q: “What brands are available at E11 Store?”
The store offers premium skincare, haircare and wellness brands including Histomer (skincare), Sarah K (haircare), Secrets (haircare), and Wellbeing devices like Abbott FreeStyle Libre 2 Plus Sensor and Reader.
Q: “What product categories do you carry?”
The catalog includes Skincare treatments (anti-aging, blemish control, Anti-aging 45+), Haircare, Wellbeing, Accessories, and Gift Cards.
Q: “Do you sell wellbeing devices?”
Yes, the store stocks select health monitoring devices, such as the Freestyle Libre 2 Plus glucose monitoring system.
Payment Methods
Q: “Can I save my payment information?”
Yes, you can save your credit card information to your account by selecting "save this card for my next purchase". You can manage your payment methods by connecting to your account in the 'Payment Methods' subsection.
Q: “What payment methods are aceepted?”
We currently we accept the following payment methods: Visa, Mastercard, American Express, Apple Pay (mobile only), Samsung Pay (mobile only), Google Pay (mobile only), Cash on Delivery (COD)*.
Q: “Are online payments secure?”
Your security is very important to us.We work closely with our delivery team to ensure Cash On Delivery orders are safe. You will receive an invoice by email upon delivery to confirm your payment. If paying by debit or credit card, E11 Store provides safe and secure checkout by encrypting your credit card information using SSL.We are using Paytabs, Tabby and Tamara secure payment methods.For more information about our secure checkout, please read our Privacy Policy and Terms & Conditions.
Q: “I am having trouble paying online with my credit card. What do I do?”
If you receive an error message related to credit card authorization failure, double check that the billing address on the credit card matches your account billing address, try re-entering your CVN or security code, and be sure that the card is current and valid. Please note that some financial institutions require customers to activate their card for online shopping, and they may set a daily limit. Please reach out to us at info@e11store.com or contact your financial institution for further assistance.
Q: “Can I pay with foreign credit card?”
Yes, foreign credit cards are accepted.
Q: “Can I pay with foreign currency for Cash on Delivery (COD)?”
No, all orders must be paid in AED in the United Arab Emirates (UAE). Cash on delivery is not available in other countires at this time.
Q: “Can I pay in installments with Tamara or Tabby?”
Yes, the store offers "Buy Now, Pay Later" options (such as Tabby or Tamara), allowing you to split your purchase into 4 interest-free payments or more. Please refer to Tabby and Tamara policies for charges.
Online Account - Creating and Managing
Q: “How do I change my password?”
To change your password, log into your account and follow the following steps: In your account menu, select "change my password" Enter your current password, then create and confirm your new password Select "confirm". If you do not remember your current password, it will not be possible to change it in this section. Please log out and instead request to reset your password.
Q: “How do I check or modify my personnel information?”
At any time, you can check and modify your contact information in the 'personal information' section of your online account or with customer service. Our team is available at info@e11store.com.
Q: “ I forgot my password.What do I do?”
If you've forgotten your password, click on the “Forgot Your Password?” link located below the Sign in. You will be prompted to enter your email address and a link will be sent to you with instructions to create a new password for your account. For any questions or issues please reach out to us at info@e11store.com.
Q: “How do I create an account?”
Customers don't need to "register" separately. They simply click the Sign in link in store header, enter their email, and receive a 6-digit one-time code. If their email isn't already in system, a new customer profile is created automatically — no separate registration step needed.
Location & Shipping
Q: “Where is E11 Store located?”
E11 Store is based in Dubai, United Arab Emirates. Products are available for purchase online at e11store.ae or e11store.com with fast delivery throughout Dubai and United Arab Emirates.
Q: “Do you offer international shipping?”
Yes, E11 Store provide delivery to all the Middle East ountires. For inquiries regarding international delivery to regions like Europe, Canada, USA and other countries, contact live chat support.
Q: “How long does delivery take?”
Fast delivery is provided across the United Arab Emirates. Free delivery on UAE orders above AED 200. Specific delivery timelines and tracking details are provided at checkout for every order.
Q: " Do you have a physical store I can visit?”
Currently, E11 Store operates primarily as an e-commerce platform. While there is no physical showroom for browsing, orders are shipped directly from their fulfillment center and Head Office is in Al Quaz 3, Dubai. United Arab Emirates.
Gift Card
Q: “Can I extend the validity of my gift card?”
The E11 Store Gift Card is valid for 12 months from the date of purchase. The gift card's validity cannot be extended. If you purchase a gift card on February 1st, 2026, you can use it up until January 31st, 2027. On Febuary 1st 2027, the available credit on the gift card will be zero.
Q: “Can I top up my gift card?'
No, you cannot top up E11 Store gift cards